Frequently asked questions
TERMS AND CONDITIONS
The most important aspect of our studio is that it is a FAMILY studio. That means ALL family members (parents and children), attend your session. Both parents (if applicable) must attend the design appointment for any offer’s or gift vouchers to be valid.
1. All adults must attend both the photography session and purchasing appointment to claim full value of voucher.
2. A $50 booking fee is required to secure your booking into our diary. This fee will be credited towards your order on the day of your design appointment. Booking fees are non-transferable.
3. In regards to gift vouchers, your session must be booked prior to expiry date.
4. All ordered images are permanently backed up and stored. Other images will be removed 3 month after the collection of your artwork.
5. Your design appointment is to be completed within 2 weeks from your photography session to redeem your gift voucher.
6. Only one Kim Sargent Photography gift voucher per family, per year may be used.
7. Any offers may not be used in conjunction with any other offer or voucher and is not redeemable for cash or any other goods and may only be used as described. Offers are not transferable.
8. Special offers cannot be used to purchase portraits from a previous portrait session.
9. Photography sessions can be quite active and involve physical activity. Any injuries need to be told to the photographer prior to the session. This is undertaken at your own risk.
10. Digital files included in Kim Sargent Photography specials, will contain all purchased images at high resolution, fully retouched and cropped as per your order. Any other requirements will be charged at $50 per image. In the digital package “best images” means images that you order.
11. All family promotions are not for commercial use.
12. Management reserves the right to refuse service at anytime.
13. You must go through your designer session planner with your photographer 1-3 days prior to your photography session or your session will be cancelled. Please let the team know when the best time of day suits you to do this.
14. Kim Sargent Photography respects your privacy and personal information is not shared with any third party or other organisations